Delivery Information
England, Wales, Scotland, Northern Ireland
Standard Delivery
• Is FREE for orders over £50 otherwise £3.30 and will be delivered in 3-4 working days.
Next (working) Day Delivery
• Costs £4.99. If you order by 2pm Mon-Fri, we will send your parcel by UPS for next working day delivery. A signature is required. Some parts of the U.K (e.g. Shetland Islands) do not offer next (working) day delivery, so please allow 3-4 working days instead.
Saturday delivery options
• Costs £12.00. If you order by 2pm Monday - Friday, we can send your parcel by DPD for next special Saturday delivery. Please note a signature is required. Some parts of the U.K (e.g. Shetland Islands) do not offer Saturday day delivery, so please allow 3-4 working days instead.
Forms of payment and delivery
• Orders paid by cheque will take longer as we need to allow for the cheques to clear. Please expect your orders to be delivered within 10 working days.
• All cash/postal orders must be sent by 'Special Delivery'.
• Cash on delivery: Drinkbe does not operate this system. All monies are to be paid prior to delivery.
Channel Islands and the Rest of the World
The Postage & Packaging costs are worked out according to the weight and destination.
Please contact the Customer Services Team to obtain your correct p&p on: 0800 644 2016 or
Email: info@drinkbe.com
BFPO
Please allow 6 to 8 working days before delivery.
• If you are not available to take delivery of your order, a card will be left notifying you of who to contact or where to collect your parcel from. UPS will attempt to deliver your parcel twice. If there is no response to the calling card within 24 hours, your order will be returned to us.
• Please always check with Drinkbe or your local depot if you are expecting an order which is late, as the delivery company may have your order at the depot. Your order will be sent, once the relevant surcharge and an additional delivery charge has been paid.
• In the event of a refusal, change of mind, ordered in error or doctors recommendation not to take, a surcharge (see below) will be deducted from your refund unless you have contacted Drinkbe to cancel your order within the seven working day cooling off period.
• You can cancel or amend any order placed with Drinkbe, provided that the order has not yet entered the dispatch process. Please note we operate a fast dispatch system and items are usually sent out on the same day as the order is placed. To cancel your order please contact our Customer Services Team on 0800 644 2016
If your order has been dispatched you will have to wait until your order is delivered before you can cancel the order. Please read "Your statutory rights" on our website.
Surcharges
These are in place to cover the costs of re-stocking, handling and administration.
• Orders over £100 (excl. P&P) will incur a £15 surcharge (plus where applicable, the P&P cost to re-send the goods).
• Orders under £100 (excl. P&P) will incur a 15% surcharge or a minimum charge of £5, whichever is the greater (plus where applicable, the P&P cost to re-send the goods).
• No surcharges will be made against your refund if your order is cancelled within the 7 working day cooling off period.
